usero2,900+feedback received from
feedback ops, solved
Know the person behind every piece of feedback.
One inbox for the widget, Slack, email, and app reviews. Click any piece of feedback to see who sent it, the session replay of what happened, and how many others hit the same issue.
One widget. 30-second install.
POST https://usero.io/api/feedbackworks from any language. Docs Slack
csv export pls
Gmail
dark mode?
Discord
dashboard slow
Intercom
notion sync broke
Sales call
Acme: CSV w/ context
Notion
feature ideas Q2
Founders on r/SaaS, unprompted.
412
“We had piles from Slack, calls, support, the whole museum.”
▲ 41283 commentssharesave
218
“Feedback is scattered across email, chat, and tickets. It gets messy fast.”
▲ 21847 commentssharesave
1.1k
“A row that says 'add export to CSV' tells you nothing about who asked, why they needed it. You end up with a list of 200 requests and no way to tell which 10 actually matter.”
▲ 1.1k162 commentssharesave
The transformation
“Capture everywhere. Normalize in one place. Rank by how many users hit it.”
u/Longjumping-East6272 · r/SaaS
Every channel lands in one inbox. Every item has a person behind it.
BeforeThe chaos
Slack
Can you just add CSV export with who requested? pls
Gmail
Third time my team is asking about a dark mode option.
Discord
dashboard gets unusably slow past ~500 items btw
Intercom
We lost a row again. Is the Notion sync even working?
Notion
Feature ideas, Q2 (nobody updates this table)
Sales call
Acme ($48K MRR): "biggest pain is CSV with context."
GitHub
Issue #341: dashboard perf regression
Widget
Performance is bad on the main page, please fix
AfterOne inbox
search feedback, clusters, PRs…⌘K
loudest votes
142
Dashboard is slow when we have >500 feedback items
7 reportsSlackIntercomDiscordSMJRAK+4· Opened 2d ago · Pro + Team customers
89
Need CSV export with requester context, not just titles
4 reportsGmailSales callNotionMVLT+2· Top request · $48K MRR affected
open
64
Dark mode for shared feedback boards
WidgetDiscordEKNR· Public board · 19 upvotes
triaged
52
Webhook retries should surface in audit log
3 reportsGitHubSlackRPHA+1· Linked to issue #341
scoping
38
Keyboard shortcut for 'send to Linear' conflicts with macOS
IntercomDV· Mac users only · minor
open
31
Email digest missing new sources after integration switch
2 reportsGmailSlackBCFO· Regression from v2.1
triaged
27
Allow bulk merging of duplicate clusters
2 reportsWidgetTJPW· Quality-of-life
open
19
Saved views don't persist across browsers
DiscordGmailCG· Opened 4h ago
scoping
Product demo
Slack thread to dedup’d cluster to PR. 90 seconds.
01 CAPTURE to 02 CLUSTER to 03 PR
Fair question
“Drafts the PR” sounds like magic. Here’s the boring version.
- It reads what you already have. Claude gets the full cluster: every duplicate report, stack traces, which users hit it and on what plan.
- It opens a draft PR, in your repo, on a branch. You review the diff like you’d review a junior engineer’s first pass. Nothing merges without you.
- Sometimes the draft is wrong. You’ll reject some. The cluster triage, the repro context, and the first pass at the code are still hours you didn’t spend.
The 90 second recording above is the whole pipeline. No cuts to hide a human in the loop.
How it works
Meet them. Understand them. Ship for them.
From scattered signal to a pull request your team reviews and merges.
01 · step 1
Capture from every channel
Drop in a 7.6KB widget. Connect GitHub, Slack, email, and Intercom. One inbox.
slack · #product-feedbackcsv export with requester please
intercom · ticket 2841Dashboard slow w/ ~500 items
widget · Acme CorpCan we have dark mode?
02 · step 2
AI dedupes and attaches context
The same bug reported in three places becomes one cluster. Who asked, and where they said it, preserved.
CLUSTER · 7 REPORTS · $48K MRR
Dashboard slow with >500 feedback items
↳ slack · @jordan · Pro
↳ intercom · Acme Corp · Team
↳ discord · @mira · Pro
+4 more
03 · step 3
Claude drafts the PR
Top-voted pain turns into a pull request against your repo. You review and merge. Nothing ships without you.
PR #847 · usero/webapp · draft
fix: virtualize inbox list above 200 items
+142−383 files
+ import VirtualList from …
- <div>{items.map(…)}
- <div>{items.map(…)}
Integrations
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know your users
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